On Bitxoe platform, all transaction are protected by escrow. When a user starts a transaction, the mentioned amount of Bitcoins is automatically deducted and reserved from the seller's Bitxoe Wallet. 

This means that if the seller runs away with your money and does not release your Bitcoins Bitxoe.com support can release the Bitcoins to you from escrow. 

If you're selling anything with Bitcoins, never release the escrow before you know that you have received commodity/money from your transaction partner user.